Frequently Asked Questions

Applications & Booking

  • Applications for the 2027 academic year open on 1 September 2026. We encourage students to apply as early as possible, as rooms are allocated on a first-come, first-served basis.

  • You can complete our online application form directly through our website or contact our team for assistance with the application process.

  • Yes. We encourage prospective students and parents to book a viewing. Our team will gladly show you around and answer any questions you may have.

  • Any applicable application or administration fees will be communicated during the application process.

  • Once your application and supporting documents have been reviewed, we will contact you regarding the outcome and the next steps.

NSFAS

  • Yes. Just Like Home is an NSFAS-accredited student accommodation provider for eligible students attending North-West University.

  • NSFAS payments are processed according to the current NSFAS policies and procedures. Our administration team will assist students with any accommodation-related queries regarding funding.

  • We understand that NSFAS payments may occasionally be delayed. Our team will communicate with students regarding any outstanding balances and payment arrangements where applicable.

Accommodation

  • Yes. Our rooms are fully furnished and designed to provide students with a comfortable living and study environment.

  • Rooms typically include a bed and mattress, study desk, chair, wardrobe, and other essential furniture required for student living.

  • We offer a variety of accommodation options, including single and shared rooms, depending on availability.

Facilities

  • Yes. uncapped Wi-Fi is available throughout our residences to support studying, research, and everyday connectivity.

  • Majority of our residences are equipped with backup power solutions to minimise disruptions during power outages.

  • Yes. Students have access to communal kitchens equipped with gas hobs and essential appliances.

  • Yes. Laundry facilities are available for residents. House rules regarding their use, help ensure fair access for everyone.

Transport

  • Yes. We offer a free shuttle service between our residences and North-West University to make commuting safe and convenient.

  • Our shuttle operates according to scheduled times during the academic year. Students receive the timetable upon moving in.

Safety & Support

  • Yes. Student safety is one of our highest priorities. Our residences are managed to provide a safe and secure living environment.

  • House Parents are dedicated staff members who provide day-to-day support, guidance, and assistance to students living at our residences.

  • Students can contact their House Parent or the Just Like Home management team whenever assistance is needed.

Student Life

  • Visitors are welcome in accordance with our residence rules and visiting hours to ensure the comfort and safety of all residents.

  • Yes. All residents receive a House Rules document before moving in to help create a respectful, safe, and enjoyable living environment.

  • Yes. Student wellbeing is important to us. We provide support and guidance to help students thrive both academically and personally.

Moving In

  • Students should bring their personal belongings, clothing, toiletries, study materials, and any other everyday essentials.

Contact

Still Have Questions?

Our friendly team is here to help. Whether you’re a prospective student, parent, or sponsor, we’d be happy to answer your questions and help you find the right accommodation.

Get in touch today—we’d love to welcome you to Just Like Home.